This article is about eCommerce Chatbot Tools. When running an online store, there are numerous components and processes to keep track of and manage. Given how crucial customer service is to a company’s success, the last thing you want to do is let customers down. As a result, you may be considering whether an eCommerce chatbot may help.
Fortunately, it can. These programmes can help you streamline and automate customer support. They can help you not only reply to customer questions swiftly, but also personalise and customise the purchasing process. There are also several chatbots to choose from.
Top 5 Best eCommerce Chatbot Tools for Your Online Store (2022)
In this piece, we’ll go over why you might need an eCommerce chatbot as well as some tips for choosing one. Following that, we’ll provide you a list of the top five eCommerce chatbots for your website. Let’s get started!
What are the benefits of using an eCommerce chatbot?
You may have the internet’s most successful online store. Unfortunately, if you provide poor customer service, you are unlikely to succeed.
Using an eCommerce chatbot on your website, similar to using live chat software, has various advantages. The most important benefit is that it may significantly improve your customer service operations and visitor experiences.
• One of the advantages of using an eCommerce chatbot is that it may automatically recommend articles, frequently asked questions (FAQs), and other resources to help customers solve difficulties.
• You can use a chatbot to direct users to specific pages on your site that may be of interest to them.
• You can use a chatbot to provide product recommendations to drive sales.
• You can use a chatbot to collect information about visitors to help personalise their shopping experiences, such as collecting email addresses to add to your mailing list. Also check Site Like Horriblesubs
Chatbots are extremely handy when you don’t have a large support team (or none at all) and need assistance managing client requests and questions.
Even though you can provide customer care during business hours, some customers are likely to come to your store during ‘off’ hours. If they demand assistance, a chatbot can ensure that they have it.
How to Choose an eCommerce Chatbot
When it comes to selecting a chatbot, there are several factors to consider. One of the most consequential characteristics is its simplicity. It’s critical, especially if you’re a rookie, to make sure that any tool you use on your site is one that you can investigate and configure on your own.
In a similar vein, be certain that your chatbot plugin comes with adequate support and documentation. As a result, we recommend going with a solution that is regularly maintained and updated by the developer.
Another consideration is which eCommerce platforms your chosen chatbot is compatible with. Some solutions are tailored to WooCommerce users specifically, while others are tailored to WordPress users in general or to other eCommerce platforms. Although one isn’t always better than the other, it’s vital to make sure the eCommerce chatbot you choose is compatible with the tools, platforms, and solutions you’re already using.
Finally, you should consider the price. Thankfully, many chatbots are affordable, and there is something for practically every budget.
Top eCommerce chatbots in 2022
Let’s have a look at some good options now that we’ve learned more about the advantages of eCommerce chatbots and what to look for when selecting one. Here are five of the best eCommerce chatbots currently available. Each will be discussed in terms of its features, pricing, and target audience.
1. Facebook Messenger
Facebook Messenger is one of the most favored and powerful chatbot systems in the world. It’s absolutely free to use and you may make your own bot with it. You can choose from a number of different templates, such as product lists and more.
While using the Messenger platform requires some technical knowledge, it also includes a drag-and-drop design tool for building your chatbot. It also includes a WordPress Facebook Chat plugin, which allows you to connect your WordPress site to Facebook Messenger.
Product list styles, WordPress integration, chat extensions, analytics, and payment acceptance are just a few of the features.
Chatfuel is another well-known and reputable chatbot provider. Without any coding skills or experience, the programme makes it simple to connect to Facebook Messenger and develop a chatbot. According to Chatfuel, you can create your own chatbot in minutes!
Chatfuel is definitely worth looking into if you want a lot of personalization and control. It’s a dependable tool that’s also versatile and suitable for people of all skill levels. While you can sign up for a free account and start a trial, to access all of the chatbot features, you’ll need to upgrade to a premium subscription.
• A/B testing
• Cart reminders
• Facebook Ads targeting
• Payment acceptance
• Speech recognition
• Drag-and-drop editor
• Pre-built chatbot templates for WooCommerce, Shopify, and Magento
• Full-featured bot that easily connects with Messenger
3. FLOW XO
FLOW XO is a powerful tool for building chatbots for platforms like WordPress, Facebook, Slack, and others. It’s a very adaptable platform that can be used for a variety of purposes, such as lead generation, live chat, and more.
You can also choose from a number of bot templates, including ones for buying tickets, answering FAQs, and creating accounts. It also offers a simple, user-friendly User Interface (UI) that makes it suitable for users of all ability levels. Also check Lite Apps For Android
The price structure of FLOW XO is likewise vary. Start with a free plan and upgrade when you’re ready to invest in a premium solution and increase the capabilities of your bot.
• WordPress, Facebook Messenger, Slack, and other platforms are all supported.
• Tools for generating leads
• Acceptance of payment
• Dedicated eCommerce connections for WooCommerce and BigCommerce
• Live chat
• Bot templates
Start for free, then upgrade for $19 per month.
4. Messenger bot WP-Chatbot
WP-Chatbot by MobileMonkey is a free plugin that lets you add a live chat widget to your WordPress site. You can use it as a standalone chatbot on your website, despite its strong Facebook Messenger integration. It also allows you to interact with customers via live chat.
It is compatible with all versions of WordPress and can be used on any device and in any location across the world. This is a outstanding alternative if you’re seeking for a free plugin. It’s also great if you’re on Facebook and want to connect your website to your business page and Facebook Messenger.
• WooCommerce compatibility
• 24/7 live chat
• Single inbox for all incoming messages
• Facebook Messenger and Facebook Business Page integration
Despite not being as conspicuous as some of the other solutions on this list, Botmother is a good tool for building an eCommerce chatbot. This method also authorizes you to create a single bot that can be used across multiple channels and platforms, like WhatsApp, Facebook Messenger, Telegram, and others.
Botmother is very effective for expanding your sales networks. Using artificial intelligence (AI) technology, the chatbot will automatically guide users through the shopping and checkout processes that you specify. You can also utilise pre-built templates to help you set up and develop your bot faster.
Botmother, on the other hand, lacks the dedicated eCommerce platform integrations seen in some other chatbots, therefore it focuses on supporting you in accepting eCommerce payments directly within the chatbot.
• Multiple payment gateways
• Bot builder for multiple platforms (PayPal, BePaid, etc.)
• User dialogues and the ability to interact with an operator
• Zapier integration
• Debug mode
• Email and chat support
Pricing: Testing is free, then $17 per bot every month after that.
Right now, you can create your own eCommerce chatbot.
Running an online store is not easy. On the other hand, the right tools can make it a lot easier. Chatbots for ecommerce may be a powerful tool for improving customer experience and personalising buyer journeys on your site. Also check Real Estate Apps
We looked at five of the best eCommerce chatbots for your WordPress site in this article. If you’re a newcomer looking for an all-in-one solution, Chatfuel is a good option. If you’re on a budget, WP-Chatbot is a free WordPress-specific plugin that might be right for you.