ITSPs (Internet Telephony Service Providers) have a huge business. In almost all parts of the world, the ITSPs cater to residential and corporate customers with its internet telephony services. In the earlier time of ITSPs, they used to use a complete telephony system made of the hardware based infrastructure. However, these days the ITSPs have started using the VoIP softswitch solutions. There are three major types of VoIP softswitch solutions available in the market:
- Class 4 Softswitch Solution
- Class 5 Softswitch Solution and
- Hybrid VoIP Softswitch Solution
The VoIP softswitch solutions benefit the ITSPs in multiple ways and in this article, we will learn about the top 3 ways the VoIP softswitch solutions benefit the ITSPs.
- Quick Setup
The VoIP softswitch solutions are software based system. Thus, it takes considerably less time in installation and setup, unlike hardware based system. The hardware based system takes days and significant manpower in installing the whole telephony network. On the contrary, the VoIP softswitch solutions get installed and set up in a day and one can start running a business on the same without any wait.
- More Features
The VoIP softswitch solutions come with a wider range of features. For example, the class 4 softswitch solution comes with all different types of call routing rules and it supports all different types of protocols and codecs. A class 5 softswitch solution comes with a wide array of communication features which are not available in the traditional telephony system such as conference calling, Whitelisting, blacklisting, callback, call forwarding, voicemail, call detail logs, reports, interactive voice response system (IVRS), music on hold (MoH), etc. All these features can be used to gain a competitive edge. The ITSPs can create multiple packages to provide different types of services to the customers.
- Save Cost
The VoIP softswitch solution is a software system which can be used with little to no training. It doesn’t require skilled manpower to install wires and hardware to set up a telephonic infrastructure of the company. This saves a lot of money on manpower to manage and administer the telephony services. In traditional modes of operations, even to add an additional extension in the company, the ITSPs had to send the skilled staff with wires and hardware to install the new device and connect it to the hub to provide telephony extension. On the other hand, the VoIP softswitch solution doesn’t need any kind of hardware based setup. From software itself, the service providers can add a new extension with a few clicks only. This again saves a lot of money otherwise invested in infrastructure and manpower. The VoIP softswitch solutions are software solutions and that is why doesn’t get deteriorated so the infrastructure and solution maintenance cost can be saved by using the VoIP softswitch solutions.
These are the top 3 benefits of the VoIP softswitch solution for Internet Telephony Service Providers (ITSPs). The ITSPs can gain many more benefits using the same.
Author works in a company that offers VoIP softswitch solution, class 5 softswitch, class 4 softswitch, SBC and other solutions.