Are you aware that you are surrounded by “Artificial Intelligence” all the time? Today many homes have these smart gadgets; it has become part of people’s lives. Alexa, Uber, Siri, and more all use AI in some form or the other. Even the recommendations you see on Netflix are the result of artificial intelligence. Today, modern businesses are deploying the advantages of AI to make critical business decisions. For instance, some examples of AI used in business are process automation, customer support online, and the presence of an intelligent personal assistant.
A shift from traditional software development with unique DevOps processes
Salesforce also has some robust DevOps practices that are responsible for its success today besides artificial intelligence. The development team at Salesforce is responsible for managing and changing metadata configurations before releasing them to the end-user. This process is different from the conventional software development practices that consumed a lot of time and effort in the past. Today, the efficient DevOps team at Salesforce ensures written codes get super- fast feedback for the prompt resolution of issues.
Salesforce believes in using both Agile and Lean development methodologies that form the core of the DevOps paradigm here. This helps modern businesses to deliver solutions faster with sound practices like continuous deployment, integration, and delivery.
How does AI integration with CRM help modern businesses today?
Modern businesses today need to bank on innovation and smart technology to survive in the market competition. Opting for Salesforce ensures they get a strategic edge in the market. When AI is integrated into CRM, businesses can deliver to their customers personalized and predictive information. This can be done for all the areas of your business. Given below are the salient benefits of using AI in CRM for your business-
Get the advantages of bots and virtual assistants-
Modern businesses today face a tedious workflow, and technology can be used to accelerate the sales cycles faster. This helps improve the interaction you have with your customers and can be deployed for scheduling meetings. The knowledge enables you to create accurate marketing and advertising campaigns, which will boost lead generation. You can automate data capture, emails, customer reports, and a lot more. You can reduce human errors in your business’s administrative duties and daily tasks effectively.
Rectify mistakes from the past-
With an AI Integrated CRM platform; the business will eliminate mistakes made in the past. You get an insight into the decisions you made in the past that did not work out well for your company. Some historical patterns, too, might have been wrong. The AI-empowered CRM platform will help you to get the best leads for business sales. AI helps you to predict customer behavior in the future. You might be wondering how? AI comes in handy when you want to analyze the behavior of your customer through a phone call. AI can understand emotions, and with that simple call, it effectively can analyze how to create the right strategy for you to improve engagement.
This advantage of AI will help you to reach out to your customers on a whole new level. Primarily, you can give them precisely what they want, at the right time and in the right way. Salesforce has focused on AI integration in such a big way that it is now the first preferred choice for several businesses, both small and large. The SF DevOps process makes its use even better. There is one team to manage software application and infrastructure management. So, releases are faster, and this helps you boost customer satisfaction even better.
The business can segment their customers easily-
Contrary to popular belief, AI is not here to snatch jobs away. It exists to make your team more productive. You can eliminate the tensions associated with data entry manually or the time it takes to search for information. For instance, with the help of intelligent AI algorithms, you can segregate customers very quickly. The moment you segregate your customers, you can send them automated messages easily. One message can be sent to the targeted group of relevant customers.
Boost customer engagement with AI integration with CRM-
If you want your business to be successful, you should be able to predict your customers’ emotions correctly. You must understand what they need or more precisely want. The analysis of sentiments and image recognition are the two most potent reasons for adopting AI-driven CRM for your business- it is the future! With it, you can stop risking qualified leads as AI enables you to predict and understand your customer better. Once you have gained this invaluable insight, you can create the right action plan. Problems can be identified quickly, and AI helps you to comprehend the intentions of the customer better.
Close more deals faster-
AI integrated CRM helps you to close deals faster as it can examine scenarios where the business can make the most sales. At the same time, it also offers you the information where sales were not successful, giving you insight into the rejection reasons. For instance, AI helps the business find the perfect discount rate for any proposal increasing the likelihood of you bagging it. AI will help you determine which customers will come back for the service or product again.
This means you no longer will waste money on marketing your goods and services to people who will not close deals. It makes sense to reach out to those that will. You might be wondering how the above is possible. AI makes it possible by collecting historical data from the customer and presenting it to you.
Therefore, to sum up, from the above, it is evident that AI is not something you generally come across in a TV show or a sci-fi movie. Salesforce CRM has integrated the power of AI and robust DevOps practices into its platform to help struggling businesses regain a firm footing in today’s intensely competitive market!